Delete shopify account

[belawithb]

I want to delete my shopify account and deactivate the store, but it won't let me because it says I have bills to pay, but I was only in the trial period and I don't want to continue.

[Mac]

Hi, @belawithb!

I understand that you would like to deactivate your account and are inquiring about your plan charges. May I ask you why you are looking to close your store? Is there anything we could have done to help you out better?

If you would like our team to take a closer look at your situation,  we would be happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you on the next steps to connect with a team member who can assist you further.

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!