Deleted and Archived orders won't go away

[JefferyC]

Help Request,

We now have two orders that appear to be stuck in Shopify.  About 5 months ago a customer requested we cancel an order.  We did.  The order was never fulfilled, it was canceled.  Yet for the last 5 months it still shows up as an open order on the left side of the console.  

Today I did a test purchase to see what  enabling "bank deposit" would do (a customer requested an ACH transfer to pay for an order).  I expected "bank deposit" would allow a customer to do an ACH payment.  (It doesn't!)  So I canceled the test order.  Again, it now shows up on the left side of the screen as an open order.  I followed another article on archiving or deleting orders to remove them from view.  That's a big nope...   The old order from 5 months ago, I archived.  Still shows up in the open orders count.  I then deleted my test transaction.  Again, big nope...  Even though the transaction has been deleted.  It's still showing up in my open orders count.   

How do I remove these?  I look at open orders to see what's actually open...  These two should not be open orders.

Thank you,

Jeff

[JefferyC · Accepted solution]

Nevermind,  They both just disappeared.  I'm guessing someone at Shopify got it taken care of.  

Cheers All!

Jeff