Deposit Bank Account Incorrect - Won't accept old back account info

LucidCandle
Tourist
6 0 3

I entered my checking account info for Shopify to deposit sales. A few days later it was rejected as incorrect. When I try to re-enter it, Shopify doesn't accept my old checking account info as being what it has on file. Perhaps I made a typo when I originally entered it, but if that's true, how would I know the mistake I made when I enter the old info? I'm trapped. I tried to contact support but they haven't responded in over a week. I'm making sales but have no access to the funds. Very bad.

Replies 3 (3)

Blair
Shopify Staff
1863 254 224

Hi @LucidCandle,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with updating your bank account details, to ensure this gets resolved. 

 

You are required to verify your old bank account information in order to make any edits and/or updates to your banking details. With that being said, you will want to Contact Support as you're receiving an error. This will allow for our advisor team to investigate further and ensure your account is escalated in order to get this resolved. 

 

As we’re not able to provide account-specific support via the Shopify Community, you can follow up with us by heading over to our Support Page. This will allow you to connect with us directly where we can confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible. 

 

To connect with us, you can:

 

  • Head over to our Contact Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options

 

To learn more about configuring your Shopify Payments, you can check out our Editing Bank Account Information document as it touches on this further. 

 

Please let me know if you have any other questions or concerns.

Blair | Shopify 
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LucidCandle
Tourist
6 0 3

Thank you Blair but did you see where I wrote: "I tried to contact support but they haven't responded in over a week"?

Why is no one responding to me?

Blair
Shopify Staff
1863 254 224

Thank you for the prompt response @LucidCandle. I'd be happy to provide some clarification. 

 

As we wouldn't have access to any account specific information through the Community, I'd encourage you to follow up with us directly. You can connect with us by heading over to our Support Page. This will allow for our advisor team to ensure the appropriate steps have been taken into getting this updated.

 

To follow up with us, you can:

 

  • Head over to our Contact Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options

 

Please let me know if you have any troubles with those steps. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog