Did I purchase from a trusted seller or a fraudulent one?

[RT17]

Hi,I am A.Ravi Teja.Yesterday evening (29/06/2023).I saw a advertisement on youtube about offer on boat company,s earphones and speakers.Then I opened the website and I come to know that seller was a registered and collaborated with shopify so I placed on order for 3 earphones for Rs.623.I made the payment through phonepe UPI. Later, today I saw a complaint against that seller in a consumer protection counsil website.I will send the mail I received after payment and link to website where I placed  the order.I am requesting you to verify whether I made a payment for trusted seller or not.Kindly sort this out.If seller was fraud how can i get refund.This is the link to website, https://najsound.myshopify.com/?syclid=22836bf4-2725-4aa0-bf59-0b79aeb448e6 

[Blair · Accepted solution]

Hi @RT17,

Thank you for reaching out to the Community. 

I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to contact the shop directly and check out our Order FAQ Page for more information on how to proceed.

If after 4 weeks you have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

Please let me know if you have any other concerns. 

[Patp]

How do we contact shopify to inform them of fraudulent companies?  I have twice purchased something and paid through Shopify only to never receive the product or found it to be unusable and nit as described or shown in ad.   Shopify will surely lose their credibility if allow fraudulent companies to use their site. I certainly will never buy anything through Shopify again, which penalises the other genuine companies as well. 

[VladimirTs]

You never know until you buy.

Shopify don't care about scammers, many scam shops are working without any problems.

I'm starting to think that Shopify is covering them for money.