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Didn’t get money in my in my account.

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Hi, my money for payouts says “paid” but I never received it. I was wondering if it sent to the wrong person or do I have to wait on my bank.

Reply 1 (1)
Shopify Staff
Shopify Staff
1016 78 124

Hi there, @Gemfulwaters.

It can take 24-72 business hours for your receiving bank to process payouts, this is completely normal and expected behavior and so shouldn't be a cause of worry for you. If you want to confirm 100% the payment has gone through to your account and is processing currently, you can reach out to your bank so they an check on this for you.

You can read more about our payouts here if you would like additional details, I trust this helps! 

Ivy | Social Care @ Shopify
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