To clarify, are you wanting to show these two delivery options at checkout?
If so, there are a few things we'll want to confirm. First, when you visit Settings > Shipping and delivery > Local delivery in your admin, do each of your locations show that they offer delivery? See below.
If not, you can click "Manage" to edit any inactive locations.
Beyond that, even if you have enabled local delivery, there are a few requirements that need to be met at checkout before a customer will see it as an available option. We've outlined those requirements in greater detail here, but essentially all products in a customer's cart need to have available inventory at a single location (and that location needs to have local delivery enabled of course). Also bear in mind that your customer's shipping address is significant because it will need to fall within the delivery radius you've established in your settings. All of these factors will determine whether or not your customer sees local delivery as an available option at checkout.
Thanks for this screenshot!
I'm curious if your checkout is not recognizing the address as being within 15.0 km of your store's location. Have you tested any other shipping addresses within your delivery radius to see if local delivery appears at checkout?
Since I know this is an urgent issue for your business, I encourage you to connect with our live support team here - you'll be prompted to log in to your account, enter a topic into the search field, then choose Get support. Please let me know if you have any difficulty getting in touch!
If local delivery is sometimes showing as an option at checkout, depending on the shipping address you enter, then I do imagine that the issue comes down to whether or not the shipping addresses are recognized as being within your delivery radius. That said, I would still like for you to connect with our support team to further investigate, particularly because I know this is a time-sensitive issue for you.
Since our team is not able to make outbound calls, can you please click here, then follow these steps to contact our support team:
Just so I understand correctly, when you say you can't find a solution in the Help Center, do you mean you're not finding the option to contact our support team? Or that none of the related articles are helpful?
Were you able to follow the steps I shared above?
Thanks for clarifying. Since you're looking to contact support, you can disregard the Related articles section shown on this page:
Instead, scroll down to Get support.
Can you please share a screenshot from your end so I can confirm what options you're seeing? Thanks so much!