Accepting credit cards, warehouses, and shipping and fulfilling orders
we're stuck with a shipping rate problem here and wanted to ask if there are some ideas/help here.
We offer selling products in our online shop. The have a shipping rate of 5€
We also offer services where clients can send us objects and we process them.
Clients can then choose to pay 1€ if we store the object for them, or 5€ if we send the object back to them.
Client buys just a selling good. -> shipping 5€
Client buys just a "process object" -> "shipping" either 1€ (storing) or 5€ (sending it back to the client after processing)
Problem is, if a buyer buys a selling good AND a "process object". The buyer should pay 5€ (for the selling good) and then should be able to choose between 1€ for storing the processed good or 5€ (for sending him the processed and the selling good back)
If I order selling good and process object at the moment only the selling good shipping costs apply and there is no option to pick the additional 1€.
I hope I explained my problem good enough? Hope to find help.
You can't provide addon-rates, fees, like that in the shopify checkout shipping step.
It needs to be a list of total rates where one is chosen.
You should try to predetermine the possible combinations of items and create rates to support that.
Or use a shipping app configured to present the total rates for the different combinations.
One trick may be to set the "process object" to be a heavy weight which triggers rates for 10€ or 11€ when other items are in the cart.
The alternative is to make the "process object" be the cost and have a variant with a handling-type option
#1 Store 1€
#2 Store and Return 5€
If use that way instead, make sure to update your messaging to avoid customer confusion.
ShopifyPlus Only - If the store is on a Shopify Plus plan checkoutscripts could help to hide/show specific rates.
thank you for your reply.
We thought about the option with the handling option too. Only problem is there: The fee is only applied per order and not per item. If the customer orders 5 process items, he/she would need to pay 5 times the fee.
Is there a good shipping fee app for this issue? We really need a solution for this. 😕
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