Disabled gift card payments.

New Member
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I received an order for a gift card but then was contacted by the client saying he put the wrong email address so I disabled it and issued a new gift card. What happens to the original payment once I’ve disabled it? Is the money refunded?? Do I need to request new payment for the new voucher I issued to replace the disabled one?

Reply 1 (1)
Shopify Staff
Shopify Staff
928 82 172

Hi, @Bizim!

Welcome to Shopify Community. My name is Olivia and I work here.

Thank you for sharing your question with our network. To dive right in, you did the correct thing by disabling the original gift card, and issuing a new one. Disabling a gift card does not automatically refund the original payment.

In your case, you have already received payment for the gift card that was later re-issued, unless you manually refunded the order.

Olivia | Social Care @ Shopify 
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