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Discount Code Not Working

ForageDesign
New Member
3 0 0

Hello, 

I have created a discount code using the buy X get y format

 

Spend over £60, get a free pair of earrings with code SILVER21.  The code isn't working, an error message is coming up saying "SILVER21 discount code is not valid for the items in your cart"

 

I have selected all specific categories, and set no usage limits  .

 

my URL is www.foragedesign.com

here are some screenshots for you - the only screenshot i havent included is those of all the collections as tere are loads. i have selected all collections in my shop. 

 

Screenshot 2021-11-17 at 21.22.02.pngScreenshot 2021-11-17 at 21.24.14.pngScreenshot 2021-11-17 at 21.24.32.pngScreenshot 2021-11-17 at 21.24.41.png

 

 

 

Replies 2 (2)
ForageDesign
New Member
3 0 0

Update, - I have just tried creating a new code from scratch with the same rules "SILVER60" . same problem

 

Screenshot 2021-11-17 at 21.33.58.png

ForageDesign
New Member
3 0 0

I got the fix in the end. 

If was because the item on offer wasn't manually added to the cart. S hopify doesnt add the free gift automatically.

 

Frustrating, as it effects the workability of the offer