Discount code not working

Solved
kamilla
New Member
2 0 0

Hello,

I have a code for 15% off anything in the store for first-time buyers.

The code is BeausFan

I noticed it's not working when I try to test it using our beer products.

For the customer on the front end, the message is BEAUSFAN discount code isn’t valid for the items in your cart.

 

I tried checking off specific collections (and adding all of them) instead of all products and still no luck.

Please help.

shopify.png

Accepted Solution (1)

Accepted Solutions
Marty
Shopify Staff
444 67 87

This is an accepted solution.

Hi, @kamilla.

Thank you for sharing your store URL, I may have an idea of what's going on here. Based on the screenshot you shared, I can see that the code was used successfully at least once:


Under Usage Limits, you will want to make sure that the box is unchecked for “Limit the number of times this discount can be used in total”. You will also want to make sure that the limit has not to be set to "1".  


I hope this helps you out moving forward! let me know if this solves your issue or if you are still having the same problem after checking the above information. 

Marty | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
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Replies 3 (3)
Marty
Shopify Staff
444 67 87

Hi, @kamilla.

Thanks for your message, I would be happy to offer you some assistance. However, may I ask for your store URL so I can take a look at this first hand?

Thank you!

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

kamilla
New Member
2 0 0

Hello,

The store is https://shop.beaus.ca/ 

 

When I tried to add Full Time IPA from "Beer" category and used the code it didn't work.

https://shop.beaus.ca/collections/beer/products/full-time-ipa

 

Thank you.

Marty
Shopify Staff
444 67 87

This is an accepted solution.

Hi, @kamilla.

Thank you for sharing your store URL, I may have an idea of what's going on here. Based on the screenshot you shared, I can see that the code was used successfully at least once:


Under Usage Limits, you will want to make sure that the box is unchecked for “Limit the number of times this discount can be used in total”. You will also want to make sure that the limit has not to be set to "1".  


I hope this helps you out moving forward! let me know if this solves your issue or if you are still having the same problem after checking the above information. 

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post