I operate my store out of my home. When a customer chooses 'PickUp' option, it displays my full home address, including my apartment number. They do not have to have paid for the item to see this. This means that anyone coming to my website can find my fill address. I do not want customers to see my full home address until after they've paid for the item. I'd like to be able to send them an email with my address. Is there any way to set this up?
I was just reading about this on another page, you have to have your full address on display so they can choose if your close enough to pick up or not. If your address is not an area they want to travel to they would then have to cancel the order. I am struggling with how to do local pick ups as well.. I don't want to do them from my home at all but I currently meet customers at a local shopping center for orders. Can't figure out how to do this via shopify's check out process.. yet anyways.
I have the same issue. The best option I’ve found is a coupon code that takes off shipping and when it’s used I know to reach out and send my address. Nine times out of ten I’m Facebook friends with them already so I just hop on a send a message there. It’s not foolproof but it hasn’t been a problem in my small town so far. The most obvious downside is that you can’t combine coupon codes. It’s also possible for someone to use that code for an item that drop ships, taking off shipping for them but my drop shipper just pushing it on through. When that happens once or twice I’ll have to find another workaround.
So, I actually added local pick up as a shipping option. I make it free with $20 purchase and at the bottom of my website I state that for local pick up email contact is needed to arrange a location. I don't have people come to my home but rather I meet them in public places safe for both of us. I also offer contactless drop off now with Covid being such a thing. If they are close to my home I will happily drop the package off at their door. This has gotten me a LOT of repeat customers and no one argues about the minimum purchase amount.
I didn't do a true local pick up. I set a shipping section to free and titled it local pick up. At the bottom of my website I state " Local pick up is available upon check out, $20 minimum purchase required. Email contact will be needed to arrange pick up location." This way my address doesn't show up and they don't just come to my home. I meet many people in town at safe public places, some I do give my address to and then pick up at my door or if I happen to be going past their homes I drop off their items. They love the service and its no real hassle at all for me.
I’m so new to this but I definitely want to try this option. Do you create a custom shipping rate by choosing “create new profile” and then adding all your products to it?
This might be a bit late, but I have found a workaround for this. I enabled "Local delivery" instead, but I tweaked it to make it work for me. So, I only allowed it for a radius of 10 miles from my home, which you can set up to whatever distance you want. The customer will ONLY see this option if their address is within the XX miles radius set up. Otherwise, they will only see a shipping option. You can set up the "pickup instructions" in the "Delivery information" box on the settings page. Then, so it would say "Local Pickup" instead of "Local delivery" under the shipping options, I went to Online Store>Current Theme>Actions>Edit Languages. I typed in "local" in the search box. It will bring up the wording settings for Checkout & system / Checkout shipping - Local delivery. In that box, type "Local Pickup" and save. At that point, the shipping option will show "Local Pickup" instead of delivery.
@goodforthesoul or anyone - have you successfully been able to offer a discount for local pickup when using local delivery as a workaround? I’d love to offer my local customers a set discount or percentage for choosing to pick up
@Ljr927 I created a "porchpickup" discount code that applies to all products and makes shipping free. I don't use discount coupon codes often for my shop but just a note that you can't stack them. Any discounts I create are automatically added.
I'm small enough that I've not had anyone abuse it on products that "aren't eligible" for local pickup even though the code would work if they tried it. I don't advertise it in the product listings anymore but I will put it in social media posts if I know I have local friends interested in that release. I always advertise it as "local friends" because I don't really want people I met in walmart asking for my home address. After the order is placed with that coupon code, I text or DM them with my address and a day to pick it up. It really has been a good stopgap to get my address off of the website. I am opening a public store in early 2022 so I'll transition to the Shopify local pickup option then.
Heyyy you are brilliant.
So when a customer chooses that option...do you get prompted and reach out to them or do they email you>
I reach out to them when I see an order come through with that code after I've had a chance to pack it up. I almost always am connected with them on Facebook or Instagram if they've found that code so I usually use the channel they most likely came from. Last year it was almost always personal facebook/instagram friends so I would reach back out to them there. This year it seems that I'm facilitating their pick up with a text though.
I've found that sometimes an email will end up in their spam folders so if I have to use email, I will use the email reply thread directly on the order in Shopify so it's all connected in the system like an order or shipping confirmation would be. After getting burned, I made email a requirement in checkout so I've always got that as a last resort.
I am curious. Once a customer checks out and opts for the shipping option that you’ve created, do they reach out to you to arrange pick up, or do you reach out to them? I’m currently trying to figure out a way to use your suggestion (shipping option as pick up), but somehow create a different order confirmation response which prompts customer to contact but I’m curious how you do it.
Smart thinking! Thanks!
I always go to reach out to them via the email they used at check out. Some are on the ball and reach out to me first, others message me on my business facebook page asking to set up pick up/drop off that way as its easier to communicate than email. It really depends on the customer and how fast you are at getting the email to them.