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Does a Shopify refund mean it's returned to the customer's payment method?

JoaoGomes
Visitor
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Hi,

 

When Shopify says that a refund was deducted from a payment to us, does it mean this amount was returned to the customer payment method?

 

Regards,

Joao Gomes  

Accepted Solution (1)

StephensWorld
Shopify Expert
1374 167 338

This is an accepted solution.

Yes, if you had a refund deducted from your payouts, then that means the order was refunded, so the amount should of been returned to your customer (though it can sometimes take a handful of days for them to see the refund on their end). 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

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Reply 1 (1)

StephensWorld
Shopify Expert
1374 167 338

This is an accepted solution.

Yes, if you had a refund deducted from your payouts, then that means the order was refunded, so the amount should of been returned to your customer (though it can sometimes take a handful of days for them to see the refund on their end). 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca