Does anyone have contact info for Shopify Capital?

Johnsons
New Member
5 0 0

Hello,

 

Does anybody have an email address for Shopify capital?

Replies 4 (4)

Don
Shopify Staff
2777 199 390

Hi there @Johnsons!

 

Thanks for reaching out here in the Shopify Community to share your query.

 

Would you previously have been contacted by our Capital team via email about your store?

 

If you don't have a recent email contact you can reply to from them, I would recommend you reach out via our Help Centre here, where we'll be able to escalate your query to them.

 

There we'll be able to access and discuss your account with you securely, which we're unable to do here publicly, and ensure your case is forwarded as appropriate. 

 

All the best!

Don | Social Care @ Shopify 
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toniquesc
Excursionist
14 0 1

They emailed me and I emailed them back, that was 3 years ago and no one has ever gotten back to me.  I've tried to use the email that they sent me several times.  Did you ever get in contact with them?

Don
Shopify Staff
2777 199 390

Hi there @toniquesc!

 

If you're looking for account-specific support, including relating to any Shopify Capital offers, I'd recommend you reach out via our Help Centre here

 

You can select to reach out via email from among the support options available after following the prompts on the screen there if you prefer.

 

All the best!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

toniquesc
Excursionist
14 0 1

Thank you Don!  They finally replied after 3 years?  I am not sure why it would take so long to get back to me but, I did receive a reply though it is very vague.  It would be good to get in touch with the decision makers so that the merchants can piece together why they were eligible for 4 loans that were paid back in full, and then suddenly ineligible especially when you are doing better than you were when you got the first loan.  It is just puzzling and then when no one gets back to you (until after 3 years and multiple times contacting shopify) after emailing and saying reply to this email, it is very disappointing to the merchants.  Hope you understand and thanks again for your reply.