Does shopify is responsible for scam business and how to get a refund for a scam

[stephan2005]

below the confirmation of my order, but no reception of the product, no answer to my email to the email ref by the shop.

What should i do next?

From: Beauty Coiffure Expert <store+92636545288@t.shopifyemail.com>
Date: Fri 7 Mar 2025 at 16:19
Subject: Commande #1022 confirmée