Does Shopify Payments support 3D secure

GrantDB
Explorer
57 2 10

I read the change log and it said it does, but I can't see anywhere where I enable that for Shopify Payments.  I can see discussion around 3rd party integrations, but not with Shopify Payments

 

Would someone be able to provide some clarity please.

 

Thanks

 

Grant

Replies 6 (6)
Don
Shopify Staff
Shopify Staff
2024 139 267

Hi there @GrantDB!

 

Don here from Shopify. 🙂

 

I can confirm for you that Shopify Payments will be using 3D secure in order to comply with PSD2 regulation.

 

You don't need to set this up or activate anything on your end, and how this will appear to the customer will depend on their bank or card provider.

 

Any orders completed in this fashion will have a card in the order page on the right side called '3D Secure Authentication' which looks like this:

 

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I trust that clears up this feature a little for you, but do let us know if you have any other questions here at any time!

 

 

Regards,

Don

Don | Social Care @ Shopify 
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LC6
New Member
2 0 0

@Don have you seen the following thread ? As a Shopify staff member, I'm interested to know your views on this situation regarding 3D Secure:

https://community.shopify.com/c/Payments-Shipping-Fulfillment/Lost-Chargeback-from-3D-Secure-Order-W...

Bennybeige
New Member
2 0 0

Has this 3D Secure Authentication card now been removed from the orders page in the Shopify admin?

 

MC129
New Member
1 0 0

Hello Don.

I received several big order which were labelled as "high fraud risk" but I don't see that the payment went through the 3D Secure verification, how can I activate it - it's not activated now.

I tried myself to purchase online, and in fact I wasn't asked for the 3D Secure verification.

How can I activate it ?

Lolsob
New Member
1 0 0

Did you get an answer to this? My customer is receiving an error message to say the merchant didn’t initiate 3ds to verify the transaction. So they can’t out the order through. They are trying to pay with a Revolut card. Can you advise me on this? 

TMAce
Tourist
7 0 3

I spent a lot of time researching and speaking with Shopify support.

 

As far as I can tell, the answer is that if you are a EU merchant then 3DS is supported.  If you are a US-based merchant, 3DS is NOT support.  This should be a source of embarrasment for Shopify that in 2021 they cannot provide fraud protection for their merchants in the US.   If I am wrong about this, I invite a Shopify staff member to clarify and point exactly to documentation stating that for US merchants all transactions use 3D secure authentication.