Double Shipping Charged

Solved
maxpoweraff
Tourist
9 0 4

Hi, I'm currently using two POD suppliers. One supplier sends customers the tracking info on their order automatically and one does not. One is set to my stores location and a 3rd party location by the other POD supplier. I am having customers add two products to their cart and each product is full-filled by the separate companies. It is charging my customers shipping twice even know I have the flat rate method selected. Everything was going fine until I added  second POD supplier that their app doesn't manage the shipping. Can anyone help me out so the customer is only charge once?

Accepted Solution (1)

Accepted Solutions
Joel-Reeds
Shopify Partner
165 9 59

This is an accepted solution.

The issue is related to multiple locations.  If the inventory levels for a single location do not have enough stock to fulfill the entire order, the order is split up by location based on where inventory is available for an item.

 

Shopify will then perform a separate shipping calculation for each "piece" of the order and blend these rates together at checkout.  The result is typically seeing double the cost for shipping.

 

Other than consolidating everything into a single location, another way around this is to add inventory for all products to all locations so that a single location is selected for the shipment.

Co-Founder / CTO @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles

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Replies 119 (119)
SharonReeds
Shopify Partner
197 6 63

Hey @maxpoweraff ,

 

This sounds like it could be a shipping profiles issue. If this is the case, if you head to Settings > Shipping, you will see more than just the 'General' shipping profile (I attached a picture). Even if you didn't add the profiles, it may have been your POD company (some do this when you install their app). If you want one flat rate to show at checkout regardless of what's in the cart, make sure all of your products are in one Shopify shipping profile. 

 

General Shipping.jpg

 

I hope this helps! 

Co-Founder / CEO @ Intuitive Shipping
Execute a strategic approach to shipping | Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
maxpoweraff
Tourist
9 0 4

Hi Sharon, thank you for answering. I checked and I have one general shipping profile but the 2nd pod company is added as a location. So Shopify thinks there is two warehouses. Once a product is ordered from each warehouse per say, it is charging standard shipping twice. If I remove the SPOD app from the locations, no shipping method is available when a product is added to the cart from that location.

1.jpg

 

 

 

SharonReeds
Shopify Partner
197 6 63

Thanks for the screenshot! 

Try only having 1 location for both POD suppliers - since they are separate warehouses, Shopify assumes they are two shipments (which they are). If you only have 1 location and one set of rates, it won't double your rates at checkout. 

 

-Sharon 

Co-Founder / CEO @ Intuitive Shipping
Execute a strategic approach to shipping | Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
maxpoweraff
Tourist
9 0 4

Thank you again Sharon, your help if greatly appreciated. When I remove SPOD as the location, all SPOD products no longer have a shipping option at checkout. SPOD also auto syncs the tracking number with my orders. Any other ideas?

speednut
Tourist
5 0 2

I am having the same trouble.  I received my first order and the shipping was more than it should have been.  I revisited my shipping rates and found I had 2 profiles, general and Printful.  I deleted all Printful shipping profiles and now everything is under one.  However, I too have products available from 2 fullfillment center apps.  When a product is added from each, the shipping is being calculated on each item instead of the order as a whole.shipping.JPG

speednut
Tourist
5 0 2

And I can't change to only 1 location or else the product won't ship.  An error occurs when checking out and says to remove items from cart because a shipping method isn't selected.

maxpoweraff
Tourist
9 0 4

Same issue as well.

SharonReeds
Shopify Partner
197 6 63

@Joel-Reedsthis doesn't appear to make sense. Can you suggest some fixes? Thank you 🙂 

Co-Founder / CEO @ Intuitive Shipping
Execute a strategic approach to shipping | Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
Joel-Reeds
Shopify Partner
165 9 59

This is an accepted solution.

The issue is related to multiple locations.  If the inventory levels for a single location do not have enough stock to fulfill the entire order, the order is split up by location based on where inventory is available for an item.

 

Shopify will then perform a separate shipping calculation for each "piece" of the order and blend these rates together at checkout.  The result is typically seeing double the cost for shipping.

 

Other than consolidating everything into a single location, another way around this is to add inventory for all products to all locations so that a single location is selected for the shipment.

Co-Founder / CTO @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
maxpoweraff
Tourist
9 0 4

Thank you for your help Joel. I'm not sure if that can be done when one location controls their own inventory. They are a POD supplier.

Joel-Reeds
Shopify Partner
165 9 59

@maxpoweraff you should be able to override the inventory levels from the Shopify admin, even if they are typically managed by an app.

 

https://help.shopify.com/en/manual/locations/assigning-inventory-to-locations

 

With a POD supplier or any dropshipped supplier, you typically don't track inventory on the merchant side of things.  Therefore, you can just add product inventory to the location that was created by the POD supplier to trick Shopify into fulfilling the order from a single location and avoid doubling up on shipping costs.

 

One thing to keep in mind though is that if a customer does place an order from two locations, for example, an item you personally fulfill and a POD product, you may not get an accurate reflection of the true cost to fulfill that order using the workarounds suggested.  In reality, these products are coming from two completely different places and you will have two shipping fees as a merchant to fulfill that order.  There's the cost for you to ship your item to the customer, and the cost the POD supplier charges you to ship their product.  We see a lot of merchants who underestimate the actual cost of shipping products and we're advocates for charging customers fair and accurate rates at checkout.  Merchants try to compete with Amazon's shipping model, but it's not feasible and is just a race to the bottom.  Amazon loses around $7 billion annually on shipping which they offset through paid memberships (Prime) and their other revenue channels such as cloud hosting.

Co-Founder / CTO @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
maxpoweraff
Tourist
9 0 4

I appreciate the response Joel, I've been trying to fix this issue for a week now. I'll just add a large number of inventory from one location. I understand that I will incur a $4 additional cost per product but that would only be if 2 products are ordered which would be a reasonable amount to lose on shipping when in turn doubled shipping at $10.90 domestic would kill most of those conversions completely anyway. Customers are not going to pay that. Thank you again for your response.

maxpoweraff
Tourist
9 0 4

I think one issue here is that I didn't fully explain the store, it is a POD store with two POD providers. One app using my location, which syncs with there system  and one app using its own location that also syncs with there system. I am unable to add inventory to my location. Even if I put that stock is available at both locations, they are still using each shipping location to calculate the shipping cost because the shirts are still being shipped from two different places regardless of inventory.

speednut
Tourist
5 0 2

Exactly.  I don't think they are understanding that we have 2 separate fulfillment providers for our products.  For instance, I am using one for my t-shirts and apparel and another for my other promotional products like bags, mugs, hats, etc.  So when a customer purchases a t-shirt and a hat, they are getting charged shipping from both providers (locations) on their single order.   I ended up switching to the calculated shipping method and it appears to be much more affordable for my customers.  

maxpoweraff
Tourist
9 0 4
It's a good idea to use calculated shipping but I don't see it as
feasible. I need to know what my shipping costs are exactly for running
sales etc.
basketballl
Tourist
4 0 5

I have to agree with you on this @maxpoweraff 

 

We are experiencing the same issues with fulfillment from multiple locations.

 

Whilst I appreciate that the e-commerce company will incur additional costs, for us, it is unfair to ask customers to pay double shipping as a result of this. They will come to our site to purchase products from one vendor using multiple fulfillment locations.

 

The work-around suggested will also mean there will be no automated email notification to the fulfillment locations so would mean we can't partially fulfil an order.

 

 

 

 

czboy70
Tourist
4 0 3

I am just trying to open my new store and am having the same issue.  The suggestion from the help desk was to only use one app to fulfill all my orders.  This would make my store very bland and have few products.  I thought the whole point was to have many options.   Has anyone actually figured out how to manage this??

 

Marissa_Lee
New Member
1 0 0

I'm having same issue.  I agree with this, " it is unfair to ask customers to pay double shipping as a result of this. They will come to our site to purchase products from one vendor using multiple fulfillment locations."

 

Shopify should have an override function/setting that it you offer a flat rate shipping then it should override any other shipping rules settings and charge the customer only the flat rate even if being shipped from multiple locations.

czboy70
Tourist
4 0 3

yes, the suggestion I got from the help desk was to have only 1 app.  This is too limiting, so I am going to up my product rates a bit and offer free shipping.  I can't think of any other solution.  Apparently they are aware of the issue and working on it.  Hopefully a solution will be forthcoming soon!!

  Good luck, let me know if you come up with another solution!!