DPD option has disappeared?????

[Rcostello]

We are desperately looking for some help as Shopify can’t seem to assist. We have been purchasing DPD labels through Shopify for a long time, then randomly a couple of weeks ago the option vanished then returned a few days later. Our DPD option has vanished again and been away for over a week now. Has anyone else had this issue??

[Febe001]

Yes, I’ve seen this happen before. Sometimes Shopify’s carrier integrations, like DPD, can glitch and temporarily disappear due to backend updates or connection issues. I recommend checking your shipping settings and DPD account connection, and contacting both Shopify support and DPD directly to see if there’s a known problem. Also, make sure your shipping zones and profiles haven’t changed accidentally. Hopefully it’s resolved soon, it’s definitely frustrating!

[BjornD]

@Rcostello - We have just made some updates to your account which should unblock DPD label purchases again. Sorry for the inconvenience!

-Bjorn, Shopify Shipping lead

[acesent]

The same has just happened to my account. How did you go about fixing it?

[BjornD]

If you send me your shop URL and details on what's happened I can check it out.