Draft order invoices not sending

[Stephaniemae42]

I'm setting up my first draft orders for wholesale clients and am having issues with the invoice email not sending.  The test email during setup came through just fine, but my customer isn't getting an email, nor am I getting the BCC

[abbagrlz]

Im having the same problem. Yesterday I sent out invoices and they all went through fine. Today I sent out 7 and no one received them and I even sent a test to myself and nothing. I'm on the chat support and they can't figure it out!

[lovingwv]

I am experiencing the same thing. This seems like some sort of bug on their end maybe.....

[Stephaniemae42]

Thanks!  So glad it's not just me! 

[lovingwv]

I just got off chat with them and it looks like it is an issue on their end
and they are working on resolving it.

[Stephaniemae42]

Thanks! Glad to know it's not me!!

[TLV]

Thanks guys!  Same issue here.

[havenprint]

me too. I've tried sending one invoice 7 times at all times thoughout the day.

[CrystalCompany]

I'm getting the same issue.. Can someone please let me know when this is fixed, please?

[Stephaniemae42]

It seemed to be fixed the next day for me. Maybe it went down again?

[diannesjewelry]

I'm having the program today.  I keep sending the invoice and copying myself on the email and neither of us is getting it.

[accessorizefarm]

I am experiencing this every time I order.  Why won't they make a link we can share with the client so we don't have to use email?!

[Stephaniemae42]

TRUTH.

a workaround is to create an acutal listing of the order for them to purchase and then share that link, although it seems less professional

[HenariV]

I am also having the same problem. Has there been any solutions for this? 

Cheers 

[diannesjewelry]

I have not been having the problem lately. ##- Please type your reply above
this line -##
--
Dianne Hoffman

[KINGPINFAB]

same issue here - SHOPIFY - what are so many people having this issue!!!

[thequiltbag]

This is happening for me too still/again. Sometimes it works and sometimes it doesn't. I've been switching to a different platform to send invoices which is extremely annoying because then my sales aren't all tracked properly in Shopify.

[Michiec]

Although I am glad to see it is not me I am frustrated that it is not working. It worked today for one customer out of 5. It is embarrassing for your customer to tell you they haven't received the invoice...I do explain I am trying to invoice a new way thought the website and blame technology but it is creating more work for me.

I now have to go to another platform to invoice. I wish this was working! 

I wish shopify would  update us on this issue. 

[GyminiAJC]

Same problem 😞 and now it's October