Draft order invoices not sending

Stephaniemae42
Tourist
5 0 3

I'm setting up my first draft orders for wholesale clients and am having issues with the invoice email not sending.  The test email during setup came through just fine, but my customer isn't getting an email, nor am I getting the BCC

Replies 18 (18)
abbagrlz
Tourist
3 0 2

Im having the same problem. Yesterday I sent out invoices and they all went through fine. Today I sent out 7 and no one received them and I even sent a test to myself and nothing. I'm on the chat support and they can't figure it out!

lovingwv
New Member
2 0 2

I am experiencing the same thing. This seems like some sort of bug on their end maybe.....

Stephaniemae42
Tourist
5 0 3

Thanks!  So glad it's not just me! 

lovingwv
New Member
2 0 2
I just got off chat with them and it looks like it is an issue on their end
and they are working on resolving it.
Stephaniemae42
Tourist
5 0 3
Thanks! Glad to know it's not me!!
TLV
New Member
3 0 0

Thanks guys!  Same issue here.

havenprint
New Member
4 0 0

me too. I've tried sending one invoice 7 times at all times thoughout the day.

CrystalCompany
New Member
3 0 0

I'm getting the same issue.. Can someone please let me know when this is fixed, please?

Stephaniemae42
Tourist
5 0 3
It seemed to be fixed the next day for me. Maybe it went down again?
diannesjewelry
Tourist
4 0 4

I'm having the program today.  I keep sending the invoice and copying myself on the email and neither of us is getting it.

 

accessorizefarm
New Member
1 0 1

I am experiencing this every time I order.  Why won't they make a link we can share with the client so we don't have to use email?!

Stephaniemae42
Tourist
5 0 3

TRUTH.

a workaround is to create an acutal listing of the order for them to purchase and then share that link, although it seems less professional

HenariV
New Member
1 0 0

I am also having the same problem. Has there been any solutions for this? 

Cheers 

diannesjewelry
Tourist
4 0 4
I have not been having the problem lately. ##- Please type your reply above
this line -##
--
Dianne Hoffman
KINGPINFAB
New Member
1 0 0

same issue here - SHOPIFY - what are so many people having this issue!!!

thequiltbag
New Member
1 0 0

This is happening for me too still/again. Sometimes it works and sometimes it doesn't. I've been switching to a different platform to send invoices which is extremely annoying because then my sales aren't all tracked properly in Shopify.

Michiec
New Member
3 0 0

Although I am glad to see it is not me I am frustrated that it is not working. It worked today for one customer out of 5. It is embarrassing for your customer to tell you they haven't received the invoice...I do explain I am trying to invoice a new way thought the website and blame technology but it is creating more work for me.

I now have to go to another platform to invoice. I wish this was working! 

I wish shopify would  update us on this issue. 

GyminiAJC
New Member
1 0 0

Same problem 😞 and now it's October