I'm setting up my first draft orders for wholesale clients and am having issues with the invoice email not sending. The test email during setup came through just fine, but my customer isn't getting an email, nor am I getting the BCC
Im having the same problem. Yesterday I sent out invoices and they all went through fine. Today I sent out 7 and no one received them and I even sent a test to myself and nothing. I'm on the chat support and they can't figure it out!
I am experiencing this every time I order. Why won't they make a link we can share with the client so we don't have to use email?!
a workaround is to create an acutal listing of the order for them to purchase and then share that link, although it seems less professional
This is happening for me too still/again. Sometimes it works and sometimes it doesn't. I've been switching to a different platform to send invoices which is extremely annoying because then my sales aren't all tracked properly in Shopify.
Although I am glad to see it is not me I am frustrated that it is not working. It worked today for one customer out of 5. It is embarrassing for your customer to tell you they haven't received the invoice...I do explain I am trying to invoice a new way thought the website and blame technology but it is creating more work for me.
I now have to go to another platform to invoice. I wish this was working!
I wish shopify would update us on this issue.