I'm setting up my first draft orders for wholesale clients and am having issues with the invoice email not sending. The test email during setup came through just fine, but my customer isn't getting an email, nor am I getting the BCC
Im having the same problem. Yesterday I sent out invoices and they all went through fine. Today I sent out 7 and no one received them and I even sent a test to myself and nothing. I'm on the chat support and they can't figure it out!
a workaround is to create an acutal listing of the order for them to purchase and then share that link, although it seems less professional
This is happening for me too still/again. Sometimes it works and sometimes it doesn't. I've been switching to a different platform to send invoices which is extremely annoying because then my sales aren't all tracked properly in Shopify.
Although I am glad to see it is not me I am frustrated that it is not working. It worked today for one customer out of 5. It is embarrassing for your customer to tell you they haven't received the invoice...I do explain I am trying to invoice a new way thought the website and blame technology but it is creating more work for me.
I now have to go to another platform to invoice. I wish this was working!
I wish shopify would update us on this issue.
Now in Dec 2022 I'm having the same problem! I create the draft order and have tried to send the invoice to my customer 3x over 3 days. Nothing coming through at her end. When I send her the link from the Email Preview page, there's a 2nd level authentication mini-window asking the customer to enter the code sent to her phone number. Which is embarrassing when I'm trying to test whether the link works and the customer gets an sms code every time I test. She's in another country too.
Bumping this because it's 2023 and this issue still exists with no help from Shopify. Sometimes an invoice gets snagged by customer's email filters, sometimes it just never gets sent. Also fails to send when I've edited an order and customers owe an additional amount. Half the time it works, the other half it doesnt send or gives a red box that says "server error". Come on Shopify. Completely embarrassing to have to contact customers and find alternative ways to be paid, doesn't exactly inspire confidence in security for customers either. It's all fun and games until it costs me money when this is a platform basic that should never fail. Emails/chat/customer service hasn't ever provided a solution.
Did you ever get a resolution of this issue? When we trigger a draft order from within Shopify, customers do not get an email (these are all retail customers). They checked their spam, and checked all mail folders.
But even if I just test it with my account or the store's email - the order/invoice emails never arrive. Shopify SHOULD have some sort of bounce report?
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