Draft order with no shipping charges shipping when paid

Draft order with no shipping charges shipping when paid

CCC1152
Tourist
3 0 1

I was told by Shopify to create a custom item and there would be no shipping charge when they pay.  I've had to refund the shipping because it added shipping to the invoice.  How can I send an invoice with no shipping charges?

 

Thanks,

 

Ed

 

Replies 6 (6)

Taknify
Shopify Partner
202 14 25

When you go create draft order, either don't add shipping (you can just cross out the shipping if it automatically adds it) or just make it free or $0. That basically makes it free for the user.

Need to tweak your store a bit? Come and visit us at Taknify or send me message.
CCC1152
Tourist
3 0 1

I did that.  I had $0 for the shipping.  I don't understand why it added it when the person paid for it.

Taknify
Shopify Partner
202 14 25

Can you share an example screenshot where you don't add shipping and create a draft order? I want to see the steps you are doing so I can replicate that from my end. The other option is we can get on a call and you can show me what you did exactly so I can see what issue you are facing. Let me know. 

Need to tweak your store a bit? Come and visit us at Taknify or send me message.

iCart_App
Shopify Partner
581 58 108

Hello @CCC1152,

 

You can use an app like Steller Delivery Date & Pickup to manage delivery dates and pickup options. Here's a recommended app with similar functionality.

 

It allows customers to select their preferred delivery or pickup date and time during the checkout process. This provides flexibility in managing your delivery schedule and enhances the customer experience by offering precise delivery and pickup options.

 

 

  • Steller Delivery Date & Pickup:

    • Allows customers to select delivery/pickup date and time.
    • Date and time selection for delivery and pickup.
    • Set blackout dates and lead times.
    • Customizable widgets for seamless integration into the store.

iCart Cart Drawer Cart Upsell App


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CCC1152
Tourist
3 0 1

I should not have to use another app to solve this issue.  

StrictlyITB
Visitor
1 0 0

I would also love an answer to this. I've done it before and it worked just fine but just in the past couple of months it always adds shipping.