error in payment gateway while paying for product im getting this issue can anyone please help ?

[ak331]

[Victor]

Hi @ak331,

Is this your own store or a store you're trying to make a purchase on? If it's the latter, please contact the store directly about this issue and they can help. 

[ak331]

its my own store im trying to test the gateway

[Shay]

Got it, in this case you will want to connect with your payment gateway provider and confirm that your account with them is setup properly. Shopify can only directly support and troubleshoot most issues with Shopify Payments gateway. 

[ak331]

thanks
i've tried to connect with them but there is no reply
Can you pls tell me what's actual issue might be?

[Shay]

From what I can see in the screenshot it appears to be a checkout page that is not powered by Shopify. So the only things I can recommend is to confirm the status of your account with the gateway and try disconnecting and reconnecting it with your Shopify store. 

[ak331]

thanks for your help