error in payment gateway while paying for product im getting this issue can anyone please help ?

ak331
New Member
4 0 0

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Replies 6 (6)

Victor
Shopify Staff
2509 229 532

Hi @ak331,

 

Is this your own store or a store you're trying to make a purchase on? If it's the latter, please contact the store directly about this issue and they can help. 

Victor | Social Care @ Shopify 
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ak331
New Member
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its my own store im trying to test the gateway

Shay
Shopify Staff
2912 453 592

Got it, in this case you will want to connect with your payment gateway provider and confirm that your account with them is setup properly. Shopify can only directly support and troubleshoot most issues with Shopify Payments gateway. 

Shay | Social Care @ Shopify 
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ak331
New Member
4 0 0
thanks
i've tried to connect with them but there is no reply
Can you pls tell me what's actual issue might be?

Shay
Shopify Staff
2912 453 592

From what I can see in the screenshot it appears to be a checkout page that is not powered by Shopify. So the only things I can recommend is to confirm the status of your account with the gateway and try disconnecting and reconnecting it with your Shopify store. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ak331
New Member
4 0 0
thanks for your help