Error message at checkout

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My customers are receiving an error message at checkout. Can you help with this?

Replies 2 (2)
Shopify Partner
296 56 73

Hi @Allisha22
Can you please share a screenshot or website link so that I can check what problem actually is causing this problem    

KaalTechGeeks || Shopify Partner
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Shopify Staff
Shopify Staff
1958 137 222

Hi, @Allisha22.


Welcome to the Shopify community and thank you for sharing your question here.


To gather a bit more context on the issue, could you share the following information:


  • Your store URL.
  • When did the issue start?
  • A screenshot of the error message.
  • Are all customers affected or specific customers?
  • Are you able to replicate the same error message?
  • What steps have been taken leading up to the error message?


Once we've gathered more context, we can work to troubleshoot the issue together.


I look forward to your reply!

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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