Payments, Shipping, and Fulfillment

TAUSA · ‎08-15-2020

Dear Shopify,

You really need to address this issue! I have over 100 orders I need to ship. I already purchased around 50 labels and was working through my order list, and all of a sudden I got this message:

Unable to purchase shipping labels:

Your shop cannot purchase shipping labels. Please contact shipping-ops@shopify.com to resolve this issue.

Naturally, I sent an email, and got an automated response with a ticket number. Then nothing since yesterday...

I searched the support forum and saw that other customers have run into this issue in the past. A Shopify support person suggested clearing cookies and cache in the browser, so I tried that. No change...

I tried a different browser and the same error message appeared.

The primary reason I chose Shopify was the integrated shipping label feature, which saves me having to re-type customer shipping addresses into the USPS site to buy shipping labels. It was working great but then it just ground to a halt, with no warning. I really must get these shipments out today!

This is a critical error, and needs to be escalated to the highest priority!!!

Update:

Digging around a little more, I came across this phrase:

"daily billing threshold for shipping labels" but I can find no explanation for what it is, why it is, and how much it is. Anybody know?

TAUSA · ‎08-15-2020

Digging around a little more, I came across this phrase:

"daily billing threshold for shipping labels" but I can find no explanation for what it is, why it is, and how much it is. Anybody know?

TAUSA · ‎08-15-2020

OK, it looks like this is just the threshold at which a bill for shipping labels is created, so it likely has nothing to do with the issue at hand.

BonksUSA · ‎10-19-2020

Wondering if you ever figured out what the issue was here. I am having the same issue on my VERY FIRST order. So there is no threshold problem for me since this is quite literally the one and only order I've ever had. I have a 2 hour wait to speak chat with someone at Shopify. This is not how I intended to experience my first sale. Especially since I chose to use ShopifyShipping over third parties to avoid any issues and have quicker customer service.

TAUSA · ‎10-19-2020

Afraid not! After a few days, a member of their risk team sent me a cryptic reply saying that I should now be able to purchase shipping labels. When I pressed them to learn why it happened, they only told me it wasn't because of a threshold or anything I did wrong when shipping. I can only conclude that it was some kind of security protocol they follow for new accounts. Fortunately, everything has worked fine since then.