Error message: Unable to purchase shipping labels - Help!

TAUSA
New Member
4 0 0

Dear Shopify,

You really need to address this issue! I have over 100 orders I need to ship. I already purchased around 50 labels and was working through my order list, and all of a sudden I got this message:

Unable to purchase shipping labels:

Naturally, I sent an email, and got an automated response with a ticket number. Then nothing since yesterday...

I searched the support forum and saw that other customers have run into this issue in the past. A Shopify support person suggested clearing cookies and cache in the browser, so I tried that. No change...

I tried a different browser and the same error message appeared.

The primary reason I chose Shopify was the integrated shipping label feature, which saves me having to re-type customer shipping addresses into the USPS site to buy shipping labels. It was working great but then it just ground to a halt, with no warning. I really must get these shipments out today!

This is a critical error, and needs to be escalated to the highest priority!!!

Update: 

Digging around a little more, I came across this phrase:

"daily billing threshold for shipping labels" but I can find no explanation for what it is, why it is, and how much it is. Anybody know?

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TAUSA
New Member
4 0 0

Digging around a little more, I came across this phrase:

"daily billing threshold for shipping labels" but I can find no explanation for what it is, why it is, and how much it is. Anybody know?

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TAUSA
New Member
4 0 0

OK, it looks like this is just the threshold at which a bill for shipping labels is created, so it likely has nothing to do with the issue at hand.

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BonksUSA
Tourist
3 0 1

Wondering if you ever figured out what the issue was here. I am having the same issue on my VERY FIRST order. So there is no threshold problem for me since this is quite literally the one and only order I've ever had. I have a 2 hour wait to speak chat with someone at Shopify. This is not how I intended to experience my first sale. Especially since I chose to use ShopifyShipping over third parties to avoid any issues and have quicker customer service.

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TAUSA
New Member
4 0 0

Afraid not! After a few days, a member of their risk team sent me a cryptic reply saying that I should now be able to purchase shipping labels. When I pressed them to learn why it happened, they only told me it wasn't because of a threshold or anything I did wrong when shipping. I can only conclude that it was some kind of security protocol they follow for new accounts. Fortunately, everything has worked fine since then.

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BonksUSA
Tourist
3 0 1

Noted, thanks for getting back to me! I'll email support as a fallback. Cheers.

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