Error message when shipping to United States

New Member
1 0 0

Our customers keep getting the error message that Shopify  does not ship to the United States we have done all the steps to fix it on your page.

What else can be done to resolve this issue?

Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
764 87 153


Ash here from the Shopify team. Welcome to the Shopify Community!

Customers getting errors during the checkout process is definitely not good, and I'm happy to help you get to the bottom of this. Generally when a shipping destination is not available in the checkout, that means that there are no shipping rates set up for the destination in question. Can you please head over to the Settings > Shipping section of your admin and ensure that you have a shipping zone set up for the United States, and that the zone has shipping rates added to it? If you find that there are no rates set up for the United States, I suggest checking out our documentation on setting up shipping zones, and adding shipping rates to your shipping zones

If the above doesn't seem to be the issue, and you already have shipping rates set up for the United States, then could you please reply to this post to let me know and share a screenshot showing the error message in question? I'll be happy to further assist once I have some more information on the issue. 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog