Error message when trying to buy UPS labels

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I'm receiving these error messages when trying to buy and print a UPS shipping label:


There was a problem buying shipping labels

Review order details and try again.
A system error has occurred and is being investigated.

I've logged in and out several times but the problem persists. Any suggestions?


Reply 1 (1)

Shopify Staff
1674 170 271

Hi, @badamyknits.

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.


I understand that you are receiving an error when attempting to print a UPS shipping label. I know how important it is to get your products in the hands of your customers and will do my best to point you in the right direction. Are you able to confirm if this is happening for all your shipping labels or just for a particular region?


This could caused due to USPS suspended shipments from the US to Australia due to restrictions. If this is the case, you will need to select a different carrier to send this package, and the same rate will not be available. You may want to remove USP as an option for any zone that contains Australia or New Zealand for the time being. 


Also, If you haven't been able to purchase a UPS label on Shopify for a while, your account is likely inactive. We’d be happy to continue assisting you through live chat, email, or callback to reset your UPS registration!. Please visit our Help Center and log in to your account to create a support request.


I'd also love to know more about your shipping options! Are you shipping internationally and domestically? Are you currently offering local pick up and delivery? 


Looking forward to hearing from you!

Mac | Social Care @ Shopify 
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