Error messege: Payment declined. There was an issue with Shopify and the payment couldn't be process

[satarababy]

We've tried running several cards on several orders for different amounts. In all cases "Shopify couldn't process the payment"

[ayrity]

We just started getting that message as well! At NOON on a Friday... So far the only work around I have found is creating the order at POS, mark as unpaid, move to a PC and manually enter in CC and billing info to collect payment. It's slow, but better than not being able to check customers out at all. FYI- the handheld checkout units don't work either. Seems like it's all POS related. I checked the Shopify Status page and it says everything is operational?! No it's not.

[ayrity]

Just got this response from Plus support chat, "I've just checked with our developers and they've received multiple notifications on that issue and they are already investigating it on their end."

So, they know about it and hopefully it'll get fixed soon. The bigger question is, why do they monkey with the code in the middle of a business day? There's no other reason for something stable to suddenly break than a change they made. Stop doing it in the middle of the day please!

[Victoria]

Hi, all!

Thank you for reaching out to the Shopify Community.

I'd like to advise that the above issue mentioned regarding the error message Payment Declined. There Was An Issue With Shopify And The Payment Couldn't Be Processed, has since been resolved by our developers. Customers should now be able to enter their payment method and proceed to checking out.

If you continue to experience this error message, please create a support request with our team via the Shopify Help Center.

I hope this helps!

[devrex]

Hi Victoria,
I have also experiencing this issue since November 15. I tried creating new stores but the error persists.

[Victoria]

Hi, @devrex.

Welcome to the Shopify Community, and thanks for joining the thread.

We haven't received any recent reports of this issue resurfacing and as per our Shopify Status Page, all systems are operational. 

However, I understand you're receiving the same error message. If you haven't already, I recommend creating a support request via the Shopify Help Center, so our internal team can troubleshoot accordingly.