Error occurring at checkout while using hitpay

kevinkim
Visitor
1 0 0

When I try to buy things from my own store, it says that there is error at checkout. Can anyone tell me why this is happening and whether its my fault or Hitpay's? Thank you. 

Reply 1 (1)

Blair
Shopify Staff
1954 259 231

Hi @kevinkim,

 

Thank you for reaching out to the Community! I'd be happy to provide some guidance with this request, to ensure it gets resolved. 

 

As HitPay is considered to be a third-party payment provider, the best thing you can do is to connect with them directly. This will allow the payment provider to take a closer look into the error and ensure it gets resolved as quickly as possible. 

 

To learn more about this, you can check out our Third-Party Payment Providers documentation as it touches on this further. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog