Solved

Error on manual order regarding payment

rucazepeda
Visitor
2 1 1

I keep getting the following error when entering a manual order:  

To save this draft order, 1 change needs to be made:
Your payment couldn’t be processed because your order total has changed. Check your order total and try again.

 

It won't create the draft order to an order - keeps it as a draft with the error mentioned above.  Not using a discount code, just want to send a PR package to someone.  

Accepted Solutions (2)

Summer
Shopify Staff
1290 316 221

This is an accepted solution.

Hey, @Rucazepeda! Welcome to Shopify Community!

 

We’ll need to access your account to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit our Help Center to create a support ticket and speak with one of our support advisors. 

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

rucazepeda
Visitor
2 1 1

This is an accepted solution.

I went back in the draft order and tried one more time to convert it to an order and it worked.  I never sent the ticket in to the help center as suggested from the Shopify staff.  

View solution in original post

Replies 4 (4)

Summer
Shopify Staff
1290 316 221

This is an accepted solution.

Hey, @Rucazepeda! Welcome to Shopify Community!

 

We’ll need to access your account to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit our Help Center to create a support ticket and speak with one of our support advisors. 

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PhilipRoberts
Tourist
4 0 1

I'm having the exact same issue.  Could you post the end solution that ended up working for you guys? Thanks! -Phil.

rucazepeda
Visitor
2 1 1

This is an accepted solution.

I went back in the draft order and tried one more time to convert it to an order and it worked.  I never sent the ticket in to the help center as suggested from the Shopify staff.  

PhilipRoberts
Tourist
4 0 1

Sounds good.  I found that if I made all the needed changes, then pressed Update Draft prior to attempting to make an order, that helped.