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Error "There are no shipping methods available for your cart or address"

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lolaflores
Excursionist
21 0 4

Hello

 
I tested on order with other vendor products and shipping rates and they worked ok, I have a problem with ShineOn products. 
 
I created a shipping profile for ShineOn, added the products (all have weights and ShineOn as a vendor). I selected USA and PR as shipping zones and added the rates, but it says
 
"There are no shipping methods available for your cart or address" My address is Puerto Rico and it worked well with other vendors with the same settings of zones.
 
I don't know what information is missing? Please help.
Accepted Solution (1)

Accepted Solutions
Helen
Shopify Staff
Shopify Staff
1425 174 257

This is an accepted solution.

Hi, @lolaflores.

 

I’m Helen from Shopify Support. Thanks for your question.

 

It does sound like you have your shipping profile set up correctly, that’s great! Next, please check that your ShineOn products are set to be managed by ShineOn, and not Shopify or another fulfillment service. 

 

You can do this by clicking on Products from your Shopify admin, and adjusting this in the ‘Inventory’ section of each product and variant. It looks like this:

 

16-39-nmsxt-h6byo

 

Let me know if this helps.

Helen | Social Care @ Shopify 
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Replies 52 (52)
Helen
Shopify Staff
Shopify Staff
1425 174 257

This is an accepted solution.

Hi, @lolaflores.

 

I’m Helen from Shopify Support. Thanks for your question.

 

It does sound like you have your shipping profile set up correctly, that’s great! Next, please check that your ShineOn products are set to be managed by ShineOn, and not Shopify or another fulfillment service. 

 

You can do this by clicking on Products from your Shopify admin, and adjusting this in the ‘Inventory’ section of each product and variant. It looks like this:

 

16-39-nmsxt-h6byo

 

Let me know if this helps.

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

marcoi
New Member
2 0 0

You can also check your pricing if the item price's being put to the cart are within the range of the shipping rates you set on your shipping zones. 

lolaflores
Excursionist
21 0 4
Thanks! I needed to change the product setting from oz to lb and select the fullfilmento supplier.
lolaflores
Excursionist
21 0 4
Thanks so much Hellen! I changed oz to lb in each product and selected the correct supplier.
Helen
Shopify Staff
Shopify Staff
1425 174 257

That's great, @lolaflores! I'm so happy we were able to get it sorted out for you.

 

Let me know if you have any more questions. 

Helen | Social Care @ Shopify 
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Everything-Diva
New Member
2 0 0
My customer wants to purchase 32 items and this is a legit order as I know her and she is in this location is it because some of the items are free plus shipping and I had to make them “100 pound items versus regular items which are set at “0”?
Brownsburg IN 46112-7849
United States
Helen
Shopify Staff
Shopify Staff
1425 174 257

Hey, @Everything-Diva .

 

Thanks for jumping in on this thread!  I’m happy to help you get this figured out too. 

 

With Shipping Profiles, each group of products that has the same shipping requirements, needs to have it’s own shipping profile set up. 

 

Therefore you need to have one profile set up containing the products that are ‘Free + Shipping’, the zone(s) you are shipping to, and the rates that apply to them. And then a second profile set up for your products that are not ‘Free + Shipping’, but instead have shipping rates based on their price, or weight. The rates that apply to each product being purchased, will combine at the checkout. 

 

Please see here for our Help Doc on creating a shipping profile.

 

If you are still having trouble once you have assigned separate shipping profiles to each group of products with the same rates, please let me know. I’m here to help.

Helen | Social Care @ Shopify 
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designbyS
New Member
1 0 0

Cannot sell or go live due to shopify checkout page says No shipping method available for your cart or address after i have set rates, zone etc

 

PLEASE HELP ASAP! 

Joel-Reeds
Shopify Partner
165 9 59

Hey @designbyS,

 

Are you able to provide screen captures of your rate setup?  I'd be happy to take a look at your settings for you.

 

 

Regards,

Joel.

Co-Founder / CTO @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
LinkapiDev
Shopify Partner
5 0 0

Hello,

 

I am having the same problem, I set up a carrier service through the Carrier Service API, I configured everything and it still doesn't show up on checkout. I have two other carrier services that I installed from Shopify's app store and both appear on checkout, only the API one that doesn't. All three options for shipping on the picture are from "Frenet"Captura de tela de 2020-01-24 09-32-49.pngCaptura de tela de 2020-01-24 09-32-59.pngCaptura de tela de 2020-01-24 09-55-33.pngCaptura de tela de 2020-01-24 10-05-47.pngCaptura de tela de 2020-01-24 10-06-24.pngCaptura de tela de 2020-01-24 10-06-57.pngCaptura de tela de 2020-01-24 10-07-11.pngCaptura de tela de 2020-01-24 10-07-30.pngCaptura de tela de 2020-01-24 10-10-11.pngCaptura de tela de 2020-01-24 10-12-14.png

Helen
Shopify Staff
Shopify Staff
1425 174 257

Hello, @LinkapiDev 

 

Thanks for reaching out!

 

For assistance in working with the API, I strongly suggest reaching out to a Shopify Expert. However, there is a requirement for accessing the Carrier Service API to check first.

 

Please confirm that the store that you are wanting to install your carrier service on meets one of the following requirements:

 

  • It is on the Advanced Shopify plan or higher
  • Its Shopify plan is paid annually
  • It is a development store

You can find more information about the Carrier Service resources in our Help Doc for developers here.

 

Hope this helps!

Helen | Social Care @ Shopify 
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LinkapiDev
Shopify Partner
5 0 0

Hi Helen,

 

Yes, I pay the extra $20/month to get the freight calculation service separately. So the issue must not be it. Thanks anyway!

Helen
Shopify Staff
Shopify Staff
1425 174 257

Hi, @LinkapiDev.

 

Thanks for confirming that you have carrier calculated shipping already activated on your account.

 

What country are you based in? Are you trying to connect to your own shipping account with USPS, Canada Post, UPS or Fedex?

Helen | Social Care @ Shopify 
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LinkapiDev
Shopify Partner
5 0 0

Hi Helen,

 

I'm based in Brazil and I'm not using any of those options, I'm trying to use Total Express that I created through a private app and the carrier service API.

Jaida23
New Member
1 0 0
Hi, Im Having The Same Problem. Please Help.
Helen
Shopify Staff
Shopify Staff
1425 174 257

Hi, @Jaida23.

 

Have you also created a private app for your own shipping rates using the carrier service API like @LinkapiDev?

 

The next step for both of you is to go through these Help Docs on using Private Apps and Authenticating a Private App.

 

If you’re still not seeing your rates at the checkout after confirming your set up and permissions, please reach out to a Shopify Expert. They have the specialized expertise required to get this working properly for you.

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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JosephN
Excursionist
12 0 3

I am how having the same problem, but I don't see "inventory managed by" on my product pages. Please help.

Helen
Shopify Staff
Shopify Staff
1425 174 257

Hi, @JosephN.

 

Welcome to the Community! Let’s look into this for you.

 

The ‘inventory managed by’ option will show on the product page in your Shopify admin when you have products in your store that are being managed by external sources, like Oberlo or Printful for example. 

 

Could you please confirm for me if you are using any dropshipping or print-on-demand companies to source and ship your products?

 

Or are you keeping track of inventory and fulfilling orders from your own locations?

 

 

Helen | Social Care @ Shopify 
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JosephN
Excursionist
12 0 3

I wrote out an entire detailed response, and everything I wrote disappeared. So frustrating.

Well, here it is again:

 

First, thank you Helen for responding to my question so quickly.

 

We are not using any third-party fulfillment company or drop shipping service. It is quite simple -- owners see the order, load the product into boxes and drive to the shipper.

 

Our products are shipped by "Sendle" which uses the US Postal Service. All product shipping costs are calculated by weights I've added into the product screen. We have one shipping profile, United States only, and 62 regions/states.

 

We do not have multi-origin shipping.

 

In our product list, some inventory is showing negative numbers, likely because one of the partners haven't been religious in updating them. Could this be the cause? It never happened before, and this might be the reason we have 46% abandoned carts.

 

Thank you again.

Joseph Notovitz