I would like to share some core issues that you need to pay attention to to maintain a highly reliable PP account as follows:
1. Provide Full Accurate Information:
• Declare accurate and complete information, follow the PP's steps in order to provide the right documents that PP requires in the shortest time. Your prompt response on the Resolution Center is often appreciated as you are actively and seriously collaborating with PP.
• Prepare necessary information so that when necessary, it can be provided to PayPal:
1) Business License
2) Bank statement (bank statement with the same address on the PayPal address)
3) Supplier information such as: full name, address, URL and contact information
4) Agreement (of enterprises) with suppliers such as: contract documents, delivery schedule and logistics service providers (if any), delivery time, return conditions and order replacement , liability in case of late delivery / non-delivery
5) Customer service process when there are questions
6) Any feedback on Aliexpress/online marketplace about the supplier
7) Order tracking information (tracking number)
• When there is an account that was previously limited, the account must be completely processed, not a new account should be created. There are some customers who were immediately locked out of their newly created accounts because PayPal discovered that some information related to the old account was limited but not yet processed.
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• The information is consistent with each other and can be compared on Shopify, bank acct and PayPal.
• Withdraw money from PP account to bank account in Vietnam:
o The full name on the PP business account must match the name of the bank account holder in Vietnam or if there is a Business Lisence, the company name must match the name of the company's bank account in Vietnam. For example: Thien Ha Co., Ltd., the declared Vietnamese bank account must be Thien Ha Co., Ltd.
o Make sure that the order of names on PP accounts must match with Vietnamese bank accounts, so before withdrawing money, you need to check the request to change the order of names first.
2. Account Performance
• The ratio of disputes and claims is within acceptable levels ( Refund Rate 7% ; Disputes 3% ; Complaints 3% ; Unauthorized claims 1% ; Chargeback and Bank reversal 1% )
• Do not sell items infringing Trade Mark, copyright, fake goods, low quality goods, see also List of banned items PayPal (Should choose items being sold at Aliexpress, AMZ and ebay)
• For an account with a sudden change in sales and a sudden increase in payment (Explosive Growth) in a short period of time, it is easy to limit for Risk team review. You need to update PayPal when you expect a spike in orders, especially for best-selling products or products during the holiday season, products that are trending, by contacting Paypal support or finding a Reputable agencies can contact PayPal for PayPal whitelist and quick case handling.
• Settlement at the Resolution Center: It is necessary to reply immediately within 24hrs and completely resolve it within 7 days;
• Unsusual Activity: currently some of you use US PayPal to run in the VN market. These cases are very easy to be disabled by Paypal because it is suspected of abnormal activity and PP will require identity verification if you are a US citizen (as required by the US Internal Revenue Service).
• Limit the transfer of money back and forth for personal purposes, do not use the "Send money to Friends and Family" feature often and with great value. All transactions will be saved on the system. Contact me to activate the free money transfer feature with PayPal “Mass Payment”.
• Do not transfer and receive large amounts of money without commercial purposes (sales on Shopify, Amazon and Ebay, T-shirts..)
