Expired? Really?

[Ericnj28]

I am seeing that a customer's credit card authorization "Expired" after we already shipped their order. The only option is to email the customer an invoice asking them to pay. There's no way a customer is going to follow through on this. We use Shopify payments. Support is impossible to reach

[Ollie]

Hey @Ericnj28.

Thanks for reaching out.

Just to gather some additional context, did the customer complete the checkout process before you shipped the order? I am just trying to get a better understanding of the situation so I can assist you accordingly. 

Looking forward to your response.