Express checkout - delivery method not clear

Express checkout - delivery method not clear

juddy33
Visitor
1 0 0

Hey all

 

We sell bulky items where shipping is expensive. We have built in the option for customers to pick up their items from a depot if it is within a 40km radius of where they live as this reduces the shipping cost significantly (using an app called postcode shipping). At checkout, customers will see the option for home delivery or depot collection. These options are obvious when using normal checkout, but when customers use apple pay, the shipping method isn't nearly as obvious (the customer has to scroll down to see the shipping method chosen). 

 

We have had a number of customers not realise that they have chosen depot collection and get understandably frustrated  when we tell them they need  to go collect their items from the depot. 

 

Other than disabling express checkout options, is there any way to make this more obvious, or ensure that the default option is not depot collect (even though it is usually the cheapest).

 

Thanks

Reply 1 (1)

AchieveApplabs
Shopify Partner
233 10 18

Hi @juddy33,

 

This is possible with Shopify Functions. 
https://shopify.dev/docs/api/functions/reference/delivery-customization

 

Apps like this one have helped merchants hide and reorder their shipping methods:

https://apps.shopify.com/checkout-rules

Sam @ Achieve Applabs