Failed payout from canceling high fraud order

Pensamientos
Visitor
2 0 0

Hello,

 


I am wondering why Shopify is charging me the sales tax for an order I canceled based on their high fraud risk? 😂😂😂 can someone on Shopify’s side please help me resolve this?

Replies 2 (2)

Shay
Shopify Staff
2936 455 603

Hey there! To clarify, are you referring to the processing fee for a now refunded payment? Shopify does not refund processing fees, so if the payment went through, even if you cancel or refund the order, the gateway processing fees are not refunded. 

 

Let me know if that answered your question. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Pensamientos
Visitor
2 0 0
It seems like Shopify wants to deduct fees from my Shopify balance (which is currently at $0) for the transaction that I canceled and refunded. So it seems like I’m “paying” for having been a potential victim of the fraud.