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Failed payout

DoubleBMonogram
Tourist
6 0 1

I have received 3 emails that don't look quite right from Shopify. It says that my payout couldn't be deposited because the bank account details I entered were incorrect. Says I need to enter bank account details for a valid checking account. Has  link to click to take me there, but I'm suspicious of the look of the emails and won't enter my account info. I've tried to check my info from my dashboard, but I don't see a message, red flag, or anything else that would alert me to a problem. I have not changed checking account info on my site in several years, and received the payout from March 24th. Any ideas? Thanks, Laura

 

Also when I tried to log in to Contact Shopify, it said I didn't have access....

Replies 5 (5)
Hank
Shopify Staff
Shopify Staff
1102 128 175

Hi, @DoubleBMonogram,

 

Hank here from Shopify!

Thank you for reaching out about this, and while the emails may have been from Shopify, Shopify would never ask you to change or add your details via an email. So this could have been a phishing email, great work and remaining vigilant and not entering any personal details.

 

What I can do for you is take a closer look at this so I will just need to verify your Shopify account. I will send you an email to the email address attached to this forum's account and confirm some security questions. Once you reply to that email, I will look into this further for you. -Hank

Hank | Social Care @ Shopify 
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Fishbonees
New Member
6 0 0

Wrong message

Fishbonees
New Member
6 0 0

Wrong message

A-Lefenek
New Member
1 0 0

Got also a email with the same message : failed payout. 
The email adress of the sender has nothing to do with shopify. It was : shop@christydawn.com

Always check the email sender to see if it matches the company. 

And the adress do not match ! 

© Shopify | 1930 Lincoln Blvd Venice, CA 90291

instead of 

© Shopify, 151 O'Connor Street, Ground floor,
Ottawa ON, K2P 2L8

Don
Shopify Staff
Shopify Staff
2097 147 281

Hi there @A-Lefenek!

I'm just helping out my dear colleague Hank here with some replies.

Thanks for sharing your experience with us here in the Community so we can discuss what the best steps are in circumstances like these.

First of all, naturally, it is best not to interact with suspicious emails like this at all and not to click on any links shared there or especially not to share any sensitive info through them.

Next, if you could, can you forward this email to safety@shopify.com, our security team will be able to take a look at it.

Ideally, if you can also send this along with the original email headers, that would be particularly helpful for them.

Thanks again for letting us know about this!

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog