Failed purchases due to problems with checkout for some users?

annafrida
Visitor
2 0 0

We have received 3 messages from customers saying they can't go through with their purchase due to problems with the site / checkout. Is there a way to see failed order attempts, for example when the card was delined or due to some other issue? (We are using shopify payments)

 

Reply 1 (1)

Ollie
Shopify Staff
2389 454 401

Hey @annafrida.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak with our live support about the situation. With that being said, you can get in contact with our live support by navigating to our Help Center.

 

When you arrive at the Help Center, you will need to make the virtual assistance be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 


Let us know if you have any questions.

Ollie | Social Care @ Shopify 
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