failed to pay invoice (shopify billing)

failed to pay invoice (shopify billing)

MichaelNaufal21
Visitor
1 0 0

Hey,

 

  I signed up for shopify around 18 days ago and my trial period just ended on the march 16. However, I saw that the automatic billing has failed and I tried to manually pay my bill my clicking PAY BILL in the billing section but I saw an error displaying again and again saying " FAILED TO PAY INVOICE" "We'll try charging you again on (date). To avoid failed payments, review your to make sure it can accept the charge."

 

 

 

I use my debit card using paypal, My card is perfectly fine. It's a Visa card and I am paying for autods and other stuff from the same paypal account with the card as well but how come the payment isn't being processed for shopify.

 

My card is a debit Visa (Paypal connected to my card so I dont use "balance first" paypal.   

 

I really need to sort out my bill as soon as possible. 

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Replies 2 (2)

JermL
Visitor
2 0 1

I got same issue for 3 accounts. What is it...

Promer
Shopify Partner
312 16 92

Haloo @MichaelNaufal21 

 

Since you're using PayPal with a debit card, make sure Shopify is set as an approved merchant in your PayPal account under Payments > Manage automatic payments. If possible, add your debit card directly to Shopify instead of going through PayPal. Sometimes, PayPal’s fraud protection blocks certain transactions.

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