Fake store? Order not delivered and store link shows it is unavailable now

user-12890
Visitor
1 0 0

Hi,

 

I placed an order on March 15, 2022, payment was deducted from my bank and I received text confirmation with order link and that the order was successful from kundan.in and will notify when it ships.

Here is the order link:

https://kundan-in.myshopify.com/63542690010/orders/1e1792c27223ba6b45efa05ab9c373f4/authentic?key=d3...

 

When I click the shopify link, it shows that store is unavailable. When I click on their website, it shows that the domain is available for sale.

 

Is this a fake store? How can I get my money back?

 

Please help. Thank You.

Replies 2 (2)

Softsofy
Shopify Partner
76 1 12

Hi, 

 

Please click on the link below and fill out the form. 

https://help.shopify.com/en/questions/buyer-complaint#/customer-support/report-order-issue

 

Regards,

banned
user-12890
Visitor
1 0 0

Thank you for your comment. I tried that but it says "Email does not match order confirmation". Did the fake store change use a dummy email?