Fedup

[5599area05]

Why can you not provide me wit Sn Avenue's contact number i am trying so hard to get intouch with them eversince 13 July2024. This is so fucked up and i am damn furious 

[Imogen · Accepted solution]

Hi there, @5599area05! Thanks for taking the time to reach out to the Shopify Community Forums today with your question around contacting a specific business. My name is Imogen. It's good to meet you!

To set some expectations for you, Shopify is an ecommerce hosting platform. As such, Shopify does not play a role in the management of businesses that may use our platform for hosting, nor do we play a role in their order management. We're also unable to confirm if a business uses Shopify for privacy reasons. We appreciate your understanding!

If you're looking to speak to a business regarding an order you placed with them, you will want to reach out to that business directly using their available contact information. Many businesses will have their info included on a 'contact us' page on their website, or you can try replying to the email address that has sent you any marketing or order confirmations from this business. You can also try looking for any social media pages related to them. We have a help document here that outlines some helpful tips that you can use to reach out to this business and inquire about the status of your order.