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Fees on Canceled orders due to no stock.

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If I cancel any order due to No Stock of the products, does shopify still charge me fees ?

Reply 1 (1)
Shopify Staff
Shopify Staff
1020 92 174

Hi, @reliable-store 

Thanks for posting to the Forums.


If you cancel an order where the payment has been captured you will still be charged processing fees. 

To prevent this in the future, you can turn on manual payment capture. This means the customers payment will process at checkout, but you will have to manually capture it once you know the order will be fulfilled.

A second option is to turn on inventory tracking. This will ensure you don't sell products you don't have in stock.

I hope that helps!

Skye | Social Care @ Shopify
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