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Filing a damaged package claim with UPS, what account number?

altitude909
Tourist
6 0 1

Greetings List,

 

I need to file a damage claim on a package shipped via my store using UPS.  The box was crushed (badly, its a 200 lb rated crush box) but when I go to file a claim, the UPS software states that the claim must be submitted from the account the tracking number was shipped from (it was shipped via my Webstore which is not linked to my UPS account) so I dont have that number and cant find any reference to what it should be anywhere.

 

Any help is appreciated..

Replies 13 (13)
GiveBackGoods
Tourist
4 0 1

I have the same problem! Did you find out the account #?

altitude909
Tourist
6 0 1

No, just found the sound of crickets around here..

mickeylynn
New Member
1 0 0
I’d like to know this answer as well!
Veiledco
Tourist
5 0 14

We need answers shopify! I've tried contacting UPS and shopify and no one seems to understand the problem going on here?

altitude909
Tourist
6 0 1

Looks like the only solution is NOT TO USE UPS via Shopify.  I sell items that are hundreds of dollars each, not having any way to make a claim against the carrier when they screw something up is ridiculous and unacceptable especially when Shopify is making money from each UPS package

Veiledco
Tourist
5 0 14
But there has to be some way to claim damaged or lost packages considered
when you use their service it says that there’s $100 insurance included.
There’s something seriously wrong with the UPS - Shopify integration and
the shopify gurus need to be trained correctly on these matters to provide
a solution for us.
MeltGlass
New Member
2 0 0

I am having the exact same issue! There must be a number somewhere. This is ridiculous.

GiveBackGoods
Tourist
4 0 1
I called Shopify help and they put through a claim through Shopify shipping. You can call Shopify shipping directly!
cheddarbob
Tourist
9 0 2

GBG is right. Call Shopify and reference this post.

ElPotrero
Explorer
49 5 8

I called UPS once,  All i had to do was verify sender, ship from, and more details on the order.  I don't know if it is just for filing a claim online.

FroschUSA
Tourist
4 0 4

For anyone that found this thread by searching on Google or in the boards. I was searching for an answer and found a help page with this info. Emailed them and it opened a support ticket which I assume will end with a claim and then refund.

 

 

Submit a claim

If a shipment is late, lost, or damaged, then email shipping-support@shopify.com  to track your package and file a claim.

Include the following information in your email:

  • your .myshopify.com address
  • the order number
  • description of the damage
  • the receiver's phone number

 

emmalfreeman
New Member
1 0 0

Frosch USA,

Did this work out? Just did the same thing and I'm hoping I can get a refund.

ATLAV8R
Excursionist
11 0 13

What is the Email address to file a claim for a UPS shipment shipped via Shopify?