Accepting credit cards, warehouses, and shipping and fulfilling orders
hi guys,
i wanna explain you my situation what happened to me, maybe im the only one with this kind of problems but in my circle of dropshipper everyone has the same problem
i already had more than 30 payouts with my 2nd store, after a good day of 2k in sales from one day, (customer only paid with klarna and creditcard) i didnt see my next payouts.. so it means im on hold, 3 days later its released, next day the same game again.. 2 days later i need to upload my tax registration licence, i uploaded my passport and driver licence, my business registration, my tax registration, tracking numbers all updated and still delivered within 4 days WITHOUT one dispute in the last 60 days.
on the same day in the evening i got a email that my shopify payments account is fully verified and active and i can use it now without any problems, i was very happy that i solved all problems but wait...
next day on saturday the day was good again and i got many sales and the same thing i didnt see my next payouts, i dont even see my balance or something - i have 5 open escalated tickets but no one care about me and ticket is open since more than 10 days.. (5th hold in 2 weeks)
is this kind of business for shopify payments normal? they should know that we're paying for tax, for our bills and more..
in my opinion shopify dont care about us clients, we do a normal legal business, we're providing ALL documents what the have and still getting 10 times on hold
Solved! Go to the solution
This is an accepted solution.
Hi @mThZz,
Blair | Shopify
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This is an accepted solution.
They have also removed payouts from my stores
I will be filing a lawsuit against Shopify if I don't get answers soon. $50k USD just disappeared from my payouts
Extremely unprofessional, even more so considering Shopify is a publicly traded company
This is an accepted solution.
Hi @mThZz,
Blair | Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi @Blair ,
believe me - im trying to solve the problem.. every day im asking the support team to give me updates - i need to pay my supplier and my bills - the only thing what i get is the copy&paste thing "Please be patient, our team is already reviewing it" thats very nice, i uploaded ALL my documents and the merchant verification team accepted it without problems and 1 day later im again on hold
i cannot give more proof of my business,
all documents uploaded,
trackings updated and delivered within 4 days,
NO DISPUTES OR SOMETHING ELSE
this cannot be a normal process of take care of their clients
Hey, @mThZz.
Thanks for the quick response and additional context about this.
We do not have any account or store-specific access to information from the Community forums. If you are currently in contact with our live support about the situation and have been informed that the documents will need to be reviewed, you will need to allow the corresponding team to reach out to you accordingly. I would suggest directing your inquiries and concerns to the open email conversation with our live support as this will notify the team that is handling the case.
Let us know if you have any questions.
Ollie | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Im pretty sure that this is against any laws, holding money without any answer on my support ticket.
This is an accepted solution.
They have also removed payouts from my stores
I will be filing a lawsuit against Shopify if I don't get answers soon. $50k USD just disappeared from my payouts
Extremely unprofessional, even more so considering Shopify is a publicly traded company
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