Finding Incorrect Attempted Discount Codes

8 1 3

Hi all

Does anyone know if there is a way to find the incorrect discount codes my customers may be entering?

I had an experience recently where a customer let us know by email she was having a problem entering the code. She provided the code and it was out by one digit. I provided her with the correct code and added this 'wrong' code in case anyone else did it. It was used 2 more times.

Out of interest more than anything else I would like to see what codes people are attempting to see if there are any other very similar codes that I can add to avoid abandoned checkouts.


Many thanks

Reply 1 (1)
Shopify Staff
Shopify Staff
480 68 136

Hi, @Leigh6!

I'm Miles from the Social Care team at Shopify. Checking discount codes that have been entered incorrectly is a great idea so you can make adjustments and avoid abandoned carts. It's interesting that multiple customers have experienced this issue. Are you using simple codes like "FREESHIPPING" or unique codes auto-generated for you? I recommend using easier codes so customers have less room for error.

At this stage, there is no way to view discount codes that have been entered incorrectly. In light of this, I will raise this as a feature request to our team on your behalf so we consider this for a future release. There are no guarantees, but it's a great idea that I'd love to pass on.

If you need a refresher on creating discount codes, you can check out our guide here:

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog