First orders fulfilled and no payment yet?

julia677
Visitor
1 0 0

I just started my Shopify store a few months ago and I fulfilled a few orders yesterday but payments still haven’t been provided to me. Next payout states 0.00. Does it take longer to complete payouts for orders first time or when should I expect to see the money payout? 

Reply 1 (1)

Elias
Shopify Staff
2915 285 500

Hey, @julia677.

 

Thank you for reaching out and bringing this to our attention.

 

Due to a lack of information, we're unable to identify where the issue might be coming from with your payouts. While we're unable to access merchant accounts via the Shopify Community, we'd be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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