Fixing a Shop issue on Shopify

Chief-Icy-Chill
Visitor
3 0 0

What can I do to get this checked? 

"Your store needs to have an active Shopify Payments account."

 

Screenshot_20240116-092205_Shopify.jpg

Chief Icy Chill
Replies 5 (5)

Victor
Shopify Staff
2332 219 507

Hi @Chief-Icy-Chill,

 

It is a requirement that merchants need to be accepting payments via Shopify Payments in order to sell their products via the Shop app. Do you have Shopify Payments enabled on your store? If not, please refer to our documentation on eligibility requirements for the gateway and please note that Shopify Payments (and therefore selling via Shop) is only available in selected countries.

Victor | Social Care @ Shopify 
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Chief-Icy-Chill
Visitor
3 0 0

Yes, I enable everything on my store where I see it on there. Am I missing anything or what should I do?

Chief Icy Chill
Chief-Icy-Chill
Visitor
3 0 0

Yes, I have Shopify Payments enabled on my store. What else do I need to do?

Chief Icy Chill
unwedsailor
Visitor
1 0 0

I'm having the exact same problem. Shopify Payments are enabled but the Shop app says they are not enabled. I tried disabling then re-enabling Shopify Payments, but no luck.

Victor
Shopify Staff
2332 219 507

Hi @Chief-Icy-Chill and @unwedsailor,

 

If you have enabled Shopify Payments and have met all of the other eligibility requirements for Shop, please contact our support team to ask them to review your account. They can review your store and hopefully provide some clarification on why you're not able to enable Shop for your store.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog