Our Shopify store is set up with a $5 flat shipping rate, a $8 flat shipping rate (both only applicable to certain items) and then otherwise we use our standard weight-based shipping options for all other products. When a customer adds a product that qualifies for the $5 or $8 shipping, and then other items that do NOT qualify, Shopify is applying the flat shipping rate so we are losing money on shipping costs because they're paying $8 instead of $30+ for some orders. How do I deactivate the flat shipping rates when a customer adds non-qualifying products?
Having a similar issue - we have flat rate shipping based on their total order value. However, there are certain heavy products that need to have a higher shipping rate, regardless of the total order value. Need a solution to be able to pick which shipping rate is activated if those products are in the cart.
When using multiple shipping profiles, if orders contain products from different profiles or locations, this will result in combined rates at the checkout and the higher rate which is $8 here is considered and charged. Currently, the only available workaround would be to use an app to set up more specific shipping rules.