Forgot old bank account details

Solved
Tykeim
New Member
3 0 0

How do I fix this issue I forgot my old account info I can’t receive my payouts until I fix this 

Accepted Solution (1)

Accepted Solutions
Miles
Shopify Staff
Shopify Staff
480 68 136

This is an accepted solution.

Hi, @Tykeim!

I'm Miles from the Social Care team at Shopify. When you forget your banking details, or entered the incorrect ones, you'll need to have a chat with our live support so we can help out.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)
Miles
Shopify Staff
Shopify Staff
480 68 136

This is an accepted solution.

Hi, @Tykeim!

I'm Miles from the Social Care team at Shopify. When you forget your banking details, or entered the incorrect ones, you'll need to have a chat with our live support so we can help out.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tykeim
New Member
3 0 0
Hi can we talk through email?
Miles
Shopify Staff
Shopify Staff
480 68 136

Hi, @Tykeim!

You sure can. If you follow the steps above, you'll see an option for live chat, callback or you can submit a request in writing and we will respond via email.

Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tykeim
New Member
3 0 0

Hi it seems like my bank account info has still not updated and I can’t receive my payouts