Forgot old bank account details

[Tykeim]

How do I fix this issue I forgot my old account info I can’t receive my payouts until I fix this 

[Miles · Accepted solution]

Hi, @Tykeim!

I'm Miles from the Social Care team at Shopify. When you forget your banking details, or entered the incorrect ones, you'll need to have a chat with our live support so we can help out.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Tykeim]

Hi can we talk through email?

[Miles]

Hi, @Tykeim!

You sure can. If you follow the steps above, you'll see an option for live chat, callback or you can submit a request in writing and we will respond via email.

Thanks!

[Tykeim]

Hi it seems like my bank account info has still not updated and I can’t receive my payouts