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We had 2 linked accounts with Shopify. Both were hacked, our bank account information was changed & we never received an email. we were told to put 2 step authentication on & we would be fine. But they never looked into the actual way our account was hacked. They neglected, and still are neglecting to take responsibility for anything. The legal department won’t even respond to me. 
$3400 was taken from us before it was caught. And a $9800 charge from a stolen credit card was never flagged - our average other is only like $50. So now we have $9800 chargeback being filed against us, and again i never received an email about this. Only found out about it when i opened my POS. 
I tried to contact the bank that all the info was switched to for whoever hacked the account - the bank needs to speak with Shopify - Shopify never sent me a phone number. The police would need to speak with them and they never sent me a number so i could never file a report. We’ve run hundreds of thousands of dollars through Shopify and they are treating us like trash. 

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did you ever resolve this? dealing with this now but losses over 30,000