Fraudulent charged - Enquiry regarding payment on hold or not.

[Katz_619]

Hi Support Team, 

Today my wife received a spam charged from Shopify. So she already report to the bank. But my question right now does the payment already received to the seller or Shopify will hold first ? 

Since the bank need to investigate this matter. 

Kindly reply this as soon as possible. Since the charged around 250$ (RM1000)

Do email me at adnin.bakar619@gmail.com