Fraudulent Seller on Shopify: Daverno

[Willemvz1]

Dear Shopify

I bought a Tactical Flashlight from Daverno via Facebook. I saw that he works through Shopify, and for that reason I ordered the flashlight and paid for it via debit card. That was on 30 July 2020. I received an Order no: #SE15276.

Since then I have send them 4 e-mails with no response. On Thursday it will be 6 week since I ordered the flashlight and have not received it or a tracking number.

Could you please advise me on the matter

Thank you

Willem van Zyl

[Nick · Accepted solution]

Hi @Willemvz1,

Nick here from Shopify. Sorry to hear about the product you ordered not arriving. 

Shopify doesn't deal with any of the day to day operations of any stores using the platform, nor can we even confirm if a store is using Shopify for privacy reasons. The first thing I would advise is to reach out to the store directly, but as you have done that with no success, my advice would be to reach out to your bank directly. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account. 

We have an FAQ topic that goes through all of the steps for when this happens also. You can read it here. I hope this helps, but let me know if you do have any other questions and best of luck!

Thanks, Nick

[thomaspek]

Oh, this is a bad story, I hope that you will be able to get your money back or eventually get the goods. But to be honest, the only thing I can advise you is to continue buying goods online only through trusted stores (for example, Amazon or Ali Express). On such platforms, the protection of the client's interests works and it will not work to deceive. I regularly order things from there and always either get the right product or I get my money back. If you still need a flashlight, I ordered mine from here https://www.amazon.com/Vont-Headlamp-Flashlight-Headlight-Headlamps/dp/B07ZWK5QKM. I wish you good luck and never get caught by scammers again!